We have no idea how to reproduce it nor wait around for analysis from MS. Here is a sample of what the folder structure looks like: However the fixed mailboxes can experience the same issue days or weeks later. The items go back to the correct location and the Inbox is where it should be. As you can see, it is so easy to delete files and folders on Outlook. Not just that, we have also listed tons of information that would help you manage your Outlook account like a pro.

The 'fix' we have is to delete the mailbox, create a new one and then restore it. After reading this guide, you would certainly be able to know how to delete folders in Outlook or recover deleted items from Outlook in Mac/Windows. Running /resetfolders and /resetnavpane nor the SARA tool don't do anything. Mbx Audit logs don't show anything since they only track message activity and not folder activity.Ĭlient Access Logs shows connectivity from the OL client and iPhones. Over 50 cases of this happening with our customers. We've been encountering this a lot with the Office 365 version of Outlook when connecting to Exhange 2013 and some Exchange 2016 servers.

Hi not possible to move the Inbox folder via OWA, Outlook nor with MFCMapi as this is one of the system folders. Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. If an Answer is helpful, please click 'Accept Answer' and upvote it. After that, start Outlook with /resetfolders command to see if the Inbox folder could be restored to the proper location.Īny updates, please feel free to post back. Then please try moving the mail items in Inbox to other folders, then, use the MFCMAPI tool to delete the Inbox folder and its subfolder. Just to confirm, do your mean that the whole Inbox Folder showed up under the Deleted Items Folder issue also exist in your web mail? If so, I'm afraid that there might be something wrong with your mailbox itself.īefore going further, please first make sure you have already back up all your mailbox items so that we could restore them in case something goes wrong. Hi even tried to move it longing into Outlook Web App with the same result: unable to move.

Outlook move up after delete